We're always here to help! | Support | 888.956.9560
Frequently Asked Questions: Participant | Fundraising Team | Donor | Promoter

PARTICIPANT

How do I contact PledgeReg?

For customer support, you can reach us Monday - Friday, 8:30 AM - 8:30 PM, ET. Use the Live Chat link in the upper right, email Tech@PledgeReg.com, or call (888) 956-9560 .

How do I find my friend’s donation page?

While on the PledgeReg homepage, you can search for your friend by first name, last name, team name, or the event name they are participating in. After searching you can click on their name to take you to their public donation page.

How much will it cost to donate on PledgeReg?

Donating through PledgeReg is free for donors. You will only be charged the amount of your pledge and no service fee is added.

Are transactions with PledgeReg secure?

Yes! All credit card transactions with PledgeReg use industry standard SSL encryption to ensure safe and reliable transmission over the internet.

How do I login and edit my PledgeReg donation page?

To login to your page, you will need the email address you used to register for the event and your password. If you don’t have a password, you can request a password to be emailed to you: Go to “My Account” and click on “Participant Login” then click on the “Forgot or don’t have your password?” link.

Can I place my own notes, graphics, and links on my fundraising page?

Yes! You can edit the default text; add notes or graphics to fully customize your donation page.

How do I preview the changes I have made to my fundraising page?

When logged in to your PledgeReg fundraising page, click on the “View My Public Page” button. The page displayed is how your public page will appear.

How do I invite people to view my donation page?
  • After logging into your PledgeReg donation page, click on “Donor List/Email” either on the right hand site of the page or under the “My Account” menu at the top of the page.
  • On the left hand side you can manually enter the first and last name and email address of your prospective donors.
  • After creating your email list of prospective donors, check the box to the left of each name you wish to invite and click the “Invite Donors” box
  • A sample email will be displayed. You can choose to use this sample email or create your own. If creating your own message, take note of your PledgeReg personal URL in the webpage address bar so your invitees can navigate directly to your page.
  • After editing your message click the “Send Email” button
How do I edit my personal information?

To edit your personal information login to your PledgeReg donation page. Click on the “Edit my Personal Info” link on the right list of tasks or select it from the “My Account” drop down menu located at the top right. After editing your info click the “Save Personal Info” button.

How do I change my password on PledgeReg?
  • Login to your PledgeReg donation page. Click on the “Edit my Personal Info” link from the list of tasks on the right side of your screen or select it from the “My Account” drop down menu located at the top right.
  • Click on the “Change Password link in the lower left of your screen.
  • Enter your old and new passwords then submit by clicking the “Change Password” button.
What if I forgot my password?
  • Go to the “My Account” drop down menu located at the top right of the PledgeReg home page and choose “Login”
  • Click on the “Forgot or don’t have your password?” link.
How do I add donations that I received directly from my friends (i.e. check or cash)?
  • Login to your PledgeReg donation page. Click on the “Add Donations” link on the list of tasks on the right side of your screen or select it from the “My Account” drop down menu located at the top right.
  • Here you can add in donor contact information and the amount they have pledged
  • This will update the “Total raised to date” on your fundraising page and display that individuals name, date of donation, donation amount, and comment if you chose to display these.

What should I enter for a “Personal Message” when entering a manual donation?
Here you would input any message from the donor that they wish to have displayed on your fundraising page. This message will display on your public PledgeReg fundraising page.

How do I see a list of individuals that have donated to me?
  • Login to your PledgeReg donation page. Click on the “View Donations” link on the list of tasks on the right side of your screen or select it from the “My Account” drop down menu located at the top right of the fundraising page.
  • Click the link for “Click here to view your donations to date” in the upper left
What type of information will I receive if someone donates to my fundraising page?

Every time a participant donates, you will automatically receive an email notification with that individual’s name (if they chose to share that information with you) and their donation amount

If you no longer want to receive donation notifications:
  • Login to your PledgeReg donation page. Click on the “My Page” link on the list of tasks on the right side of your screen or select “Edit My Page” from the “My Account” drop down menu located at the top right.
  • Just below your text editor, you can uncheck “Do you want to receive an email for every online donation?”

Fundraising Team

Is my fundraising team the same as the team name I used when signing up for the event?

Yes. If you created or joined a team during the registration process, this is now your fundraising team.

How do I create a fundraising team?

There are two ways to create teams. When registering for the event you can enter a team name in the “Create a Team” field. This will make you the “Team Captain”. Or, when logged in to your PledgeReg fundraising page, click the “Fundraising Team” link in the upper right. Click the “Create new Team” button. Here you can add in a team name, fundraising goal for the entire team, a description of your team, and even a team picture. This team information will be displayed when someone visits your team page. Participants can now join your team either when registering for the event or after the fact when logged in to their PledgeReg page.

Who is the Team Captain and what specialized features do they have?

The participant who creates a team during the registration process is by default the Team Captain. Likewise, if a team is created on PledgeReg, the person creating the team is the Team Captain. Team Captains can remove individuals from the team, adjust the team name and fundraising goal, add a team description, team photo, and add team donations.

How do I join a fundraising team?

There are two ways to join teams. When registering for the event you can select an existing team from the “Join a Team” dropdown list. Or, when logged in to your PledgeReg fundraising page, click the “Fundraising Team” link in the upper right. If teams have already been created you can select a team to join from the “Select a Team” dropdown list. Selecting a team from this list will show you a summary of that team and you can then decide to join. Click the “Join Team” button.

How do I remove myself from a fundraising team?

When logged in to your PledgeReg fundraising page, click the “Fundraising Team” link in the upper right. At the top of your team page, click the link for “Remove me from this team”.

I am the captain of a fundraising team. How do I add or remove participants? I am the captain of a fundraising team. How do I delete / remove my fundraising team?

When logged in to your PledgeReg fundraising page, click the “Fundraising Team” link in the upper right. At the top of your team page, click the button for “Edit Team Info”. At the bottom of the editing page, click the “Delete” button. You’ll be asked to confirm before deleting. If team members have already joined, the team members must first login to their fundraising pages and remove themselves from the team (see “I am the captain of a fundraising team. How do I add or remove participants?” above).

I am a Team Captain. How do I edit our team name, create a team description, add a team photo, or adjust our team fundraising goal?

When logged in to your PledgeReg fundraising page, click the “Fundraising Team” link in the upper right. At the top of your team page, click the button for “Edit Team Info”. At the bottom of the editing page, click the “Delete” button. You’ll be asked to confirm before deleting. If team members have already joined, the team members must first login to their fundraising pages and remove themselves from the team (see “I am the captain of a fundraising team. How do I add or remove participants?” above).

How do I edit my team name and other team information?

If you are a Team Captain, please see “I am a Team Captain. How do I edit our team name, create a team description, add a team photo, or adjust our team fundraising goal?” If you are a team member, please contact your Team Captain to have them update your entire team’s name or other information. Or, you can remove yourself from the team then create a new team.

DONOR

What does “List my donation as anonymous" do?

If you are making an online donation, selecting this option will display the donation as “anonymous” on that donors page and will not share your name or email with that fundraiser.

What does “This gift will be matched by my employer” mean?

If you are making a donation, and select “This gift will be matched by my employer”, you will be contacted by the sponsor organization to follow up and get details on your employer’s gift.

What is the “Personal Message” I can enter when donating?

You can input any message to the participant you are donating to that you wish to have displayed on their fundraising page. Note that this message will display on that participant’s public PledgeReg fundraising page.

PROMOTER

How do I contact PledgeReg?

For customer support, you can reach us Monday – Friday, 8:30 AM - 8:30 PM, ET. Use the Live Chat link in the upper right, email Tech@PledgeReg.com, or call (888) 956-9560 .

Why should I work with PledgeReg?

We have the technology and we have the team to ensure success. At PledgeReg, we’re programmers, project managers, and customer support people. But we’re also life-long athletes, volunteers and event organizers who stay on top of best practices in peer-to-peer fundraising. We focus on being part of your team from start to finish. Count on our team to be responsive, innovative, and flexible in helping you exceed you fundraising goals!

What features are available to help me manage and maximize my fundraising?

We have the simplest setup in the industry and tools to ensure success. With our robust and flexible reporting you can track anything and everything! See who’s accessed and updated their fundraising page and give them some encouragement. See which teams or individuals have reached specific promoter-defined fundraising thresholds and provide encouragement. We provide easy to use data to drive success. Contact sales@PledgeReg.com to learn more about the tools available to you and get started today!

How much does it cost to use PledgeReg?

There are no setup fees, monthly maintenance fees, or tiered membership levels to access features & benefits. It’s all here, it’s all yours, and we only get paid if you are successfully raising funds. We have some of the lowest transaction fees in the industry. A processing fee of 6.5% is charged to the organization which includes online registration and credit card processing fees.

Are transactions with PledgeReg secure?

Yes! All credit card transactions with PledgeReg use industry standard SSL encryption to ensure safe and reliable transmission over the internet.

For customer support, please contact us at Tech@PledgeReg.com or (888) 956-9560 .

About PledgeReg

PledgeReg is the integrated fundraising tool for all athleteReg registration sites: BikeReg, RunReg, TriReg, and SkiReg. The PledgeReg system allows events to have a personalized fundraising page for each participant as well as event-wide and team fundraising.

Learn more about PledgeReg

Support